Alta Nel

The following section contains important information about my professional services and business policies.





​What method does Alta use to deal with the client's challenges ?
The methods Alta use vary depending on the particular client's goals. Consulting with Alta is not like a medical doctor's visit; instead it calls for a very active effort on the part of the client. In order for the Life Coaching session to be effective, the client is required to work on things in their lives as discussed during sessions. Consultation is done by discussing the matters at hand and identifying the most suitable course of action.
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Will it be a pleasant experience to consult with Alta?
The outcomes of consultations with Alta present many benefits such as the cultivation or restoration of relationships, finding solutions to specific problems as well as significant reduction in feelings of distress. Consultations therefore require the willingness to take the risk of honestly discussing unpleasant aspects of one’s life such as abuse, broken relationships and guilt feelings about prior mistakes. It is therefore not uncommon for clients in consultation to experience some uncomfortable feelings like sadness, guilt, anger, frustration, loneliness and helplessness during the process.  However, the objective is for the client to be victorious over the situation and ultimately being empowered to deal with the issue, rendering the process of arriving at the solution totally worthwhile.

What do I need to bring to the sessions?
You need to bring a notebook and a pen.  You will want to take notes of points being discussed as well as to be reminded of specific actions that will be required of you.  Relying on memory alone has proven to reduce the effectiveness of the consultations and slows progress down.

What will happen during the first session?
The first session will involve an informal evaluation of the client’s needs. By the end of the session, Alta may be able to offer some first impressions of what the process will include and what plan will be followed in order to reach the identified objectives.

What will be expected of the client throughout the process?
Consultation with Alta that results in improvement of one's life involves a large commitment of time and energy. Alta is willing to make that investment in each of her clients, but they in turn also need to work with her in order to achieve any significant results. This may come in the form of “homework”, but in many cases requires a change in attitude or adapting to a new perspective of life. A commitment will be required from the client to take up challenges, to risk moving outside of their comfort zones, to respond differently to familiar situations and to persist through potential discomforts.



​How long does a session with Alta last?
Alta normally schedules one 90-minute session per week at a time agreed upon with the client. Alta has found that weekly 90 minutes sessions are just perfect to allow the client to break goals down and reach it incrementally.  The number of sessions required will vary depending on the situation being dealt with, but opportunity is made in follow-up sessions for feedback and to measure progress and for stepping up to the next level of action.



​What is Alta's hourly rate?
Her fee for 2016 is R450 for individual sessions and R750 for couple sessions. All fees are payable prior to the consultation. Please note: NO CHEQUES or CREDIT CARDS are accepted. EFT accepted.



​How do I make an appointment?
Once satisfied that you wish to proceed, you may call Alta to set up an appointment.  Alternatively you may send her an email directly from the web site indicating which dates and times would suit you best, giving a range of options, in which case Alta will respond by email with available dates and time slots. Follow-up consultations are usually scheduled at the end of a session for the following week and payments made accordingly..



​How do I cancel an appointment?
A client may cancel or postpone an appointment​ telephonically not less than 48 hours prior to the scheduled appointment in order to prevent forfeiting the fee that was paid.



​How do I pay?

Payment is payable prior to the start of each consultation in cash. You may also request her banking details via email at altanel.lifecoach@gmail.com and forward the proof of payment prior to the consultation. 



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​Will my medical aid pay for my counselling sessions with Alta?
Since Life Coaching does not treat medical issues, medical aids do not pay for the sessions. The client remains responsible for full payment of the fees in order to obtain the services identified. 



​How can I make contact with Alta?
Alta is generally available by telephone during office hours (08:00 – 17:00, Monday to Friday), but may be in consultation at the time of your call, in which case she will not be able to take the call. Please leave a message and she will get back to you asap. Alta may also be reached by email: altanel.lifecoach@gmail.com.

Does Alta keep any records of what is discussed during consultation?
Alta keeps notes and records of the sessions with her clients. As these records contain information that may be misunderstood by someone who does not know the context thereof, it is Alta's policy to hold it in confidence for her personal reference only and it is therefore locked away safely when not in use.



​Will my information provided to Alta and our discussions remain confidential?
Alta views all communication with her clients as private and confidential. There are however, exceptions to confidentiality of which these will be discussed in detail during initial sessions or upon the client’s request.

Will Alta testify in court cases in matters regarding a client?
Alta declines requests to testify in court in matters that involve her clients, e.g. divorce cases, etc.



​Does Alta  represent a specific religious denomination? 

Alta works with and respects all her clients' religious orientations. 



​Is Alta available for telephonic consultations?
Yes, Although Alta prefers to consult in person, telephonic/Skype sessions can also take place by specific appointment only. The same hourly rate applies and is also payable prior to the consultation. 



Please feel free to contact Alta for you appointment or further enquiries.